A family heritage since 1904

Natural flavors only Free delivery from €50 in France France & European Union
Help & questions

Frequently asked questions

Find the essentials on the shop, orders, delivery, storage, allergens, personalisation and trade enquiries. Use the search or browse the categories below.

24-48 h
Response time
50 €
Free delivery
France · EU
Delivery zones
1904
Maison on the Opal Coast

Products

What does Maison Ratti sell?

Artisan sweets made from family recipes handed down over four generations: boiled sweets (Olivette shape), chouchous (caramelised nuts) and lollipops, in several flavours.

What flavours are available?

Boiled sweets: pineapple, lemon, orange, strawberry and violet. Lollipops: pineapple, lemon, violet and cola. Chouchous: caramelised almond and caramelised peanut.

Do your products contain artificial colouring or additives?

No. Our boiled sweets are coloured only with plant-based extracts (carrot, beetroot, hibiscus or turmeric depending on the flavour) and contain no artificial additives.

Are your sweets gluten free and lactose free?

Yes, all of our products are gluten free and lactose free.

What allergens are present in your products?

Our chouchous contain tree nuts (almonds) or peanuts depending on the variety. Our boiled sweets contain no major allergen but may show traces of tree nuts and peanuts due to the production process. Full details for each product are given on the corresponding product page.

How long do your sweets keep?

Boiled sweets and lollipops keep for up to 3 years from production. Almond chouchous keep for 9 months and peanut chouchous for 6 months. The best-before date is shown on each pack.

What formats are your products sold in?

Boiled sweets and chouchous: 50 g, 100 g or 150 g pouches. Lollipops: packs of 4, 8 or 12.

Can I personalise a pouch with my own design?

Yes, full pouch personalisation is available for professionals (events, businesses, hospitality). It requires a minimum order of 50 units and a production time of around one month. This option is not available directly online: it goes through a dedicated quote request.

Do you offer assortments?

Yes. The Discovery Assortment and the Signature 1904 Assortment bring together several of our ranges in a single parcel, to discover the House or to share it.

Order & Delivery

Which countries do you deliver to?

We currently deliver to France and the European Union. Other regions (Switzerland, the United Kingdom, the United States) may open at a later date.

What are your delivery times?

For an individual order, allow a few working days as a rule. For a professional or personalised order in volume, allow around one month, to plan production.

Is delivery free?

Yes: from €50 in France, and from €90 in the European Union, where shipping costs a good deal more.

Which carrier do you use?

Your orders are shipped with a tracked carrier. The carrier's name and the tracking number are sent to you in the shipping confirmation e-mail.

Can I track my order?

A confirmation e-mail with a tracking number is sent to you as soon as your order ships.

Could my sweets be damaged in transit?

Our sweets are carefully packaged to withstand transport. If your order arrives damaged, please contact us: we will find a solution.

Payment

What payment methods do you accept?

Online payment is made securely by card. For professional orders, payment can also be made by bank transfer.

In which currency are your prices shown?

All our prices are shown in euros (EUR).

Can I get an invoice?

Yes, an invoice is automatically generated and sent by e-mail for every order, and on request for professional orders.

Returns & Guarantees

Can I return a product?

As these are food products, we do not accept returns for a change of mind. However, if your order is incomplete, incorrect or damaged on arrival, contact us within 48 hours with a photo: we will offer a refund or a replacement.

What should I do if my order never arrived?

Contact us with your order number, we will look into it with the carrier and keep you informed promptly.

Can I cancel or change my order after placing it?

Contact us as soon as possible after placing your order. If it has not yet entered preparation, we will do what is needed to cancel or change it.

History & Maison

Where does the name Maison Ratti come from?

Maison Ratti draws its name from our family's history, which began in 1904 when our great-great-grandfather Jean Ratti founded Établissements Jean Ratti in Paris, specialising in the manufacture of confectionery machines. Four generations later, we chose to carry this heritage forward differently: by creating the sweets ourselves, rather than the machines that make them.

Since when has the Ratti family worked in confectionery?

Since 1904. The family first designed confectionery machines for three generations, before the fourth generation began making sweets in 2026.

Who are the founders of Maison Ratti?

Tom and Arthur Morel, grandsons of Patrice Ratti, who still runs the family's confectionery machine business today. They chose to carry forward the know-how and recipes handed down within their family for over 120 years.

Are your recipes family recipes?

Yes. They rest on know-how handed down within the family since 1904. The detail stays in the house: that is what gives our sweets a taste you will not find elsewhere.

Does the family machine business still exist?

Yes, it is run by Patrice Ratti. Maison Ratti extends it rather than replaces it: the machines on one side, the sweet on the other.

Professionals

Do you offer solutions for professionals?

Yes. We work with hotels, restaurants, businesses and event organisers on personalised sweets: gift sets, pouches to your own design, petits fours for dining, welcome packs for companies.

How do I get a professional quote?

Visit our dedicated professionals page and fill in the quote request form (type of sweet wanted, format, personalisation, desired delivery date). We will get back to you promptly with a tailored proposal.

Is there a fixed rate for professional orders?

No, each professional request is assessed case by case, based on the volumes and level of personalisation required.

Do you offer sweets for weddings or private events?

Yes, we create personalised sugared almonds and sweets for weddings, seminars and private events. Contact us via the professional form with your event date.

What is the minimum quantity for a personalised order?

Fully personalising a pouch requires a minimum order of 50 units.

Contact & Support

How can I contact you?

By e-mail at contact@maisonratti.com, or via the form on our Contact page.

Do you have a physical shop?

No, Maison Ratti is an entirely online house, with no workshop currently open to the public.

How quickly do you reply?

We aim to reply to every request within 24 to 48 working hours.

Professionals

Hotels, restaurants and houses

A dedicated service for hotels, restaurants, works councils and public bodies. Quotes by request.

Request a quotation
Tailored

Personalised pouches

Your sweets in the colours of your house, a pouch bearing your name, composed with you. The welcome or business gift your guests will remember.

Learn more
No artificial colouring Natural flavourings only Gluten free Lactose free A family heritage since 1904
Illustration of a strawberry, its blossom and Maison Ratti boiled sweetsIllustration of a pineapple, its slice and Maison Ratti boiled sweets

To give

The finest gift fits in a pouch.

Boiled sweets, caramelised chouchous and lollipops, made in small batches and wrapped individually. To give, or to savour for yourself.

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